The on-site corrective maintenance service either repairs or replaces any hardware with problems. Normally this service is activated by the helpdesk after the operator has established that there is a problem
Our procedure for managing an on-site maintenance call is:
We receive a call at the helpdesk that requires on-site intervention in order to fix the problem
OilMeter wil have a technician on-site as soon as possibile or when it suits the client. Usually our cohracts establish the maximum time between the call to the helpdesk and the arrival of the technician on-site (for example 24 hours).
Once our techician intervenes, he is required to complete the job even is this means exceding his usual working hours. Our priority is client satisfaction