Ticketing

Ticketing

Oil Meter offers a ticketing service where details of all calls to the helpdesk are records.

 

A ticket is created every time a call is received at the help desk. It is our technician’s job to complete the information on the ticket:

  • Time dedicated to the call
  • A detailed description of the problem
  • What has been do to resolve the problem
  • What should be done or is being done in order to try to resolve the problem

The ticketing information is recorded on the tickeing website that we have created.

The objective of this website is to:

  • Keep track of all calls received
  • Keep track of the state of problems that can’t be resolved immediately over the phone
  • Keep records of problems and solutions so that we address and resolve similar problems in the future.

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